December Call Survey
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December Call Survey
Please take the survey on this month’s call presenters.
November Call Agenda
Call Agenda: Welcome, review agenda, and breathing exercise (2 minutes) – SGC Team Personal and professional check-ins (20 minutes) – SGC Team It’s not work-life balance, it’s just life! Tell us what your life outside work is like: family, hobbies, volunteer activities, etc. Lightning round rating: Rate yourself/your organization on a scale of 1-10 […]
November Call Agenda
Call Agenda: Welcome, review agenda, and breathing exercise (2 minutes) – SGC Team Personal and professional check-ins (20 minutes) – SGC Team It’s not work-life balance, it’s just life! Tell us what your life outside work is like: family, hobbies, volunteer activities, etc. Lightning round rating: Rate yourself/your organization on a scale of 1-10 […]
December Call Agenda
Call Agenda: Facilitator presentation (55 minutes): Simple Six with Rob Dube Breakout 1 (15 minutes) 5 minute break Facilitator presentation (30-40 minutes): Guided Meditation with Murray Hidary Breakout and Takeaways (20 minutes) – Small Giants Community Team Small Giants Community Team announcements (3 minutes)
December Call Agenda
Call Agenda: Facilitator presentation (55 minutes): Simple Six with Rob Dube Breakout 1 (15 minutes) 5 minute break Facilitator presentation (30-40 minutes): Guided Meditation with Murray Hidary Breakout and Takeaways (20 minutes) – Small Giants Community Team Small Giants Community Team announcements (3 minutes)
December Pre-Work
Pre-work: Rest, spend time with your families, and prepare for our session! (OPTIONAL) Read “6 Ways to Create a Mentally Healthy Workplace” (10 minutes) Preparing for the session: The first half of our December call will be facilitated by Rob Dube. This will be fairly straightforward – you can be seated at your […]
December Pre-Work
Pre-work: Rest, spend time with your families, and prepare for our session! (OPTIONAL) Read “6 Ways to Create a Mentally Healthy Workplace” (10 minutes) Preparing for the session: The first half of our December call will be facilitated by Rob Dube. This will be fairly straightforward – you can be seated at your […]
Share It Out!
Step 1 – Share Your Wisdom It’s time to share what you’ve learned with your organization and your network! Schedule an hour with your colleagues to share what you’ve learned through a training session or Lunch and Learn. Check out our best practices for hosting a Lunch and Learn and use this template to […]
Recording & Notes
Playback & Read Along Reflect on what we just learned during this month’s call by reviewing these materials. View the presentation slides here Review the call notes here
Recording & Notes
Playback & Read Along Reflect on what we just learned during this month’s call by reviewing these materials. View the presentation slides here Review the call notes here
Share It Out!
Step 1 – Share Your Wisdom It’s time to share what you’ve learned with your organization and your network! Schedule an hour with your colleagues to share what you’ve learned through a training session or Lunch and Learn. Check out our best practices for hosting a Lunch and Learn and use this template to […]
November Pre-Work
Pre-work: This will take about 45-60 minutes to complete: Read “Psychological Safety Takes Years to Develop and Seconds to Shatter” by Paul Spiegelman (10 minutes) Read “Why and How Emotional Intelligence Matters to Leadership” by Raman Chadha (5 minutes) Watch “Emotional Intelligence at Work: Why IQ Isn’t Everything” (5 minutes) Listen to “Creating Psychological […]
November Pre-Work
Pre-work: This will take about 45-60 minutes to complete: Read “Psychological Safety Takes Years to Develop and Seconds to Shatter” by Paul Spiegelman (10 minutes) Read “Why and How Emotional Intelligence Matters to Leadership” by Raman Chadha (5 minutes) Watch “Emotional Intelligence at Work: Why IQ Isn’t Everything” (5 minutes) Listen to “Creating Psychological […]
Summit 2022
Ready for a Reboot? Due to the pandemic, the Leadership Academy Class of 2021 was unable to attend an in-person summit, so we’re inviting you back, on us! To register with your class for the 2022 Small Giants Community Summit, please use code WELCOMEBACK when checking out. Stay tuned for information on alumni events, […]
Summit 2022
Ready for a Reboot? Due to the pandemic, the Leadership Academy Class of 2021 was unable to attend an in-person summit, so we’re inviting you back, on us! To register with your class for the 2022 Small Giants Community Summit, please use code WELCOMEBACK when checking out. Stay tuned for information on alumni events, […]
Cohort Roster 2021
Keep in Touch! Here is the Class of 2021 roster with up-to-date email addresses so you can stay in touch with your cohort mates. There are plenty of ways to stay involved in the Small Giants Community, so please don’t hesitate to reach out. As always, you can email us at hello@smallgiants.org.
Cohort Roster 2021
Keep in Touch! Here is the Class of 2021 roster with up-to-date email addresses so you can stay in touch with your cohort mates. There are plenty of ways to stay involved in the Small Giants Community, so please don’t hesitate to reach out. As always, you can email us at hello@smallgiants.org.
Final Assets
Presentation slides from Zach Mercurio’s talk about Mattering View the presentation here. Our graduation trip photo gallery View the gallery here. If you have any photos from the trip you’d like to share, feel free to add them to the folder! Your certified leader graphic Use this banner and badge […]
Final Assets
Presentation slides from Zach Mercurio’s talk about Mattering View the presentation here. Our graduation trip photo gallery View the gallery here. If you have any photos from the trip you’d like to share, feel free to add them to the folder! Your certified leader graphic Feel free to use this […]
Let’s wrap it up!
Let’s End the Year Strong! Use the steps below to reflect on what we learned this year. Step 1: Share Your Wisdom Consider what you’ve learned over the course of the year and how you can bring it back to your company. Don’t forget, you’ll still have access to this Learning Hub and […]
Let’s wrap it up!
Let’s End the Year Strong! Use the steps below to reflect on what we learned this year. Step 1: Share Your Wisdom Consider what you’ve learned over the course of the year and how you can bring it back to your company. Don’t forget, you’ll still have access to this Learning Hub and […]
Build Culture, Boost Growth with Employee Ownership
Delcie Bean started the company that became Paragus when he was 13 years old. As Paragus has become one of the most successful, fastest-growing IT firms in the region, Delcie has increased his commitment to humanitarian causes and dedication to the community. In 2014, he created Tech Foundry, an educational nonprofit designed to address the […]
Recording & Notes
Playback & Read Along Reflect on what we just learned during this month’s call by reviewing these materials. View the presentation slides here Review the call notes here
Share It Out!
Step 1 – Share Your Wisdom It’s time to share what you’ve learned with your organization and your network! Schedule an hour with your colleagues to share what you’ve learned through a training session or Lunch and Learn. Check out our best practices for hosting a Lunch and Learn and use this template to […]
Call Agenda
Call Agenda: Welcome, review agenda, and breathing exercise (2 minutes) – SGC Team Meet and Greet! (30 minutes) – SGC Team Let’s get to know you! Introduce yourself by sharing your name, role, a brief introduction to your company, and what we’d be most likely to find you doing on a typical Saturday! This […]
Pre-Work
Pre-work: This will take about 45 minutes to complete: Read “Purpose, Values, Vision – A Practical Guide” (15-20 minutes) Watch “How Core Values Drive Decision Making – Tasty Catering” (4 minutes) Read “Core Values: If You Have Them, Are You Really Living Them?” by Rob Dube (5 minutes) Read “Speaking My Language: Writing Inclusive […]
Rules of Engagement
How to Get the Most out of Your Experience Ready for a great year? Part of what makes this experience so special is that the leaders you’ll meet here have real experience, a keen sense of vulnerability, and a passion for helping one another succeed. Here are a few guidelines to help us all have […]
What to Expect
A Little Sneak Peek This is going to be a great year! Before we jump in, here are a few items and descriptions that will help you know what to expect. First things first: take a look at our year at a glance. Check Your Mailbox! There’s a box of goodies (including the Small […]
Welcome to the Small Giants Leadership Academy, 2022 Cohort 2!
Click below to jump into a module:
Coaching Sign Up
Sign Up for a Coaching Session Get 1-on-1 problem solving and advice with Small Giants Co-Founder, Paul Spiegelman.
Recording & Notes
Playback & Read Along Reflect on what we just learned during this month’s call by reviewing these materials. View Presentation Slides Here Read Call Notes Here
Share It Out!
Step 1 – Share Your Wisdom It’s time to share what you’ve learned with your organization and your network! Schedule an hour with your colleagues to share what you’ve learned through a training session or Lunch and Learn. Check out our best practices for hosting a Lunch and Learn and use this template to […]
Call Agenda
Call Agenda: Welcome, review agenda, and breathing exercise (2 minutes) – SGC Team Meet and Greet! (30 minutes) – SGC Team Let’s get to know you! Introduce yourself by sharing your name, role, a brief introduction to your company, and what we’d be most likely to find you doing on a typical Saturday! This […]
Pre-Work
Pre-work: This will take about 45 minutes to complete: Read “Purpose, Values, Vision – A Practical Guide” (15-20 minutes) Watch “How Core Values Drive Decision Making – Tasty Catering” (4 minutes) Read “Core Values: If You Have Them, Are You Really Living Them?” by Rob Dube (5 minutes) Read “Speaking My Language: Writing Inclusive […]
Rules of Engagement
How to Get the Most out of Your Experience Ready for a great year? Part of what makes this experience so special is that the leaders you’ll meet here have real experience, a keen sense of vulnerability, and a passion for helping one another succeed. Here are a few guidelines to help us all have […]
What to Expect
A Little Sneak Peek This is going to be a great year! Before we jump in, here are a few items and descriptions that will help you know what to expect. First things first: take a look at our year at a glance. Check Your Mailbox! There’s a box of goodies (including the Small […]
Welcome to the Small Giants Leadership Academy, 2022 Cohort 1!
Click below to jump into a module:
Small Giants Leadership Academy – Class of 2022
Meet Your Cohort! Get to know your cohort and other classmates in the Small Giants Leadership Academy Class of 2022! Cohort 1 Ryan Abel Delivery Lead | Atomic Object (616) 610-7923 ryan.abel@atomicobject.com Meet Ryan My name is Ryan Abel and I’m from West Michigan. I attended Grand Valley State University and received a B.S. in […]
The Life-Changing Benefits Your Employees Really Want
Beth Rivera: Beth Rivera is the Head of the People Team at UncommonGoods, an eCommerce company that offers remarkable designs by independent makers, with a positive impact on both people and our planet, since early 2018. Prior to joining UncommonGoods, Beth spent over 20 years at UBM, a global B2B events company, in various roles […]
September: Pre-Work
Let’s Get Ready for Your September Session! Complete the following pre-work tasks before our in-person gathering in Colorado. This will take about 20 minutes to complete Read this article about the science and power of mattering. (10 minutes) Read this article about the art and science of noticing others. Consciously making small and frequent efforts […]
September: Pre-Work
Let’s Get Ready for Your September Session! Complete the following pre-work tasks before our in-person gathering in Colorado. This will take about 20 minutes to complete Read this article about the science and power of mattering. (10 minutes) Read this article about the art and science of noticing others. Consciously making small and frequent efforts […]
August: Recording and Notes
Check out the call recording and notes. Recording Notes Click here to view notes from this month’s call and view the presentation here.
August: Additional Resources
Check out additional culture of performance resources. Resources from SEI: SR5 Template with Balanced Scorecards, ROIs, Quarterly Development Plan, and Employee Vision Coffee with SEI President & CEO Ron Alvesteffer How to Scale Culture Leadership Tips for Growing Organizations 4 Ways to Create a Culture that Is Fun and Where Teams Get Results Performance […]
August: Recording and Notes
Check out the call recording and notes. Recording Notes Click here to view notes from this month’s call and view the presentation here.
August: Additional Resources
Check out additional culture of performance resources. Resources from SEI: SR5 Template with Balanced Scorecards, ROIs, Quarterly Development Plan, and Employee Vision Coffee with SEI President & CEO Ron Alvesteffer How to Scale Culture Leadership Tips for Growing Organizations 4 Ways to Create a Culture that Is Fun and Where Teams Get Results Performance […]
Is Your Organization Prepared for the “Turnover Tsunami”?
Bob Glazer: Entrepreneur, Best-Selling Author and Speaker, Founder & CEO @ Acceleration Partners which is an international affiliate marketing company. Acceleration Partners was a Forbes SG. Bob has spoken at the summit and his colleagues have also taught in the Leadership Academy. JeVon McCormick: He’s made millions in the stock market (even though he didn’t go to […]
July: Recording and Notes
Check out the call recording and notes. Recording Notes Click here to view notes from this month’s call and view the presentation here.
July: Recording and Notes
Check out the call recording and notes. Recording Notes Click here to view notes from this month’s call.
July: Additional Resources
Check out additional Think Tank resources. Challenge 1: Collecting Employee Feedback Read: Straight Talk: How to Create a Culture of Feedback Read: How to Get Bad News From Your Team Read: Values Don’t Matter Unless You’re Living Them Read: 4 Unique Performance Review Practices Watch: Why Good Leaders Make You Feel Safe with Simon Sinek […]
July: Additional Resources
Check out additional culture of ownership resources. Resources from Matt Hoying and Choice One: Choice One’s PBRB (profit before bonus payout) Set-Up Choice One Stock Purchase Plan Information Choice One’s Shareholder Infographic Choice One’s Improvement Through Transparency presentation Financial Literacy: We Spent What on Paper Clips? Open-Book Management: Don’t Start By Handing Out the […]
July: Let’s put it into practice!
Let’s Put What You Learned into Practice! Use the steps below to reflect on what we learned this month. Step 1: Share Your Wisdom Everyone on your team is facing their own challenges. Take the Think Tank format you observed today and bring it back to your team to work through a current challenge. […]
July: Let’s put it into practice!
Let’s Put What You Learned into Practice! Use the steps below to reflect on what we learned this month. Step 1: Share Your Wisdom What’s the next step for your organization? Pick a topic from this month’s session to share with your manager/CEO, your team, or host a Lunch and Learn (check out our […]
August: Call Agenda
August Call Agenda 11:00 AM to 1:00 PM EST: Welcome and breathing exercise (2 minutes) Personal and professional check-ins (20 minutes) Lightning round: Rate your organization on a scale of 1-10 on how you’re doing in accountability and creating a culture of performance (10 minutes) Virtual Learning Session: Lindsey Foley & Jessie Sprotte (85-90 minutes) […]
August: Call Agenda
August Call Agenda 11:00 AM to 1:00 PM EST: Welcome and breathing exercise (2 minutes) Personal and professional check-ins (20 minutes) Lightning round: Rate your organization on a scale of 1-10 on how you’re doing in accountability and creating a culture of performance (10 minutes) Virtual Learning Session: Lindsey Foley & Jessie Sprotte (85-90 minutes) […]
August: Pre-Work
Let’s Get Ready for Your August Session! Complete the following pre-work tasks before our virtual call in August. This will take about 45 minutes to complete Get to Know Service Express, Inc. Check out “The Service Express Way” (10-15 minutes) Watch “Three Pillars of a People-Focused, Results Driven Culture” (4 minutes) Read “The Small Giants […]
August: Pre-Work
Let’s Get Ready for Your August Session! Complete the following pre-work tasks before our virtual call in August. This will take about 45 minutes to complete Get to Know Service Express, Inc. Check out “The Service Express Way” (10-15 minutes) Watch “Three Pillars of a People-Focused, Results Driven Culture” (4 minutes) Read “The Small Giants […]
September: Graduation Trip Agenda
September Graduation Agenda We can’t wait to see you in-person this September in Colorado! Our hotel block is at the Armstrong Hotel on College Avenue in Fort Collins, CO. Please book your accommodations as soon as possible at this link or call the front desk at 970-484-3883 and request the Small Giants Community block. All meals, […]
September: Graduation Trip Agenda
September Graduation Agenda We can’t wait to see you in-person this September in Colorado! Our hotel block is at the Armstrong Hotel on College Avenue in Fort Collins, CO. Please book your accommodations as soon as possible at this link or call the front desk at 970-484-3883 and request the Small Giants Community block. All meals, […]
June: Recording and Notes
Check out the call recording and notes. Recording Notes Click here to view notes from this month’s call and view the presentation here.
July: Call Agenda
July Call Agenda 11:00 AM to 1:00 PM EST: Welcome and breathing exercise (2 minutes) Personal and professional check-ins in small breakout groups (15 minutes) Facilitator Session: Paul Spiegelman (1 hour 40 minutes) Full Group Think Tank Session (30 minutes) Think Tanks in Small Breakout Groups (60 minutes) Takeaways and reflections (10 minutes) Wrap up […]
July: Pre-Work
Let’s Get Ready for Your July Session! Complete the following pre-work tasks before our virtual call in July. This will take about 20 minutes to complete: Read “The Surprising Power of Questions” from HBR (7 minutes) Watch “How to Ask Better Questions” with Tim Ferriss (5 minutes) Read “Why Ask Why Five Times?” by Andrew […]
June: Let’s put it into practice!
Let’s Put What You Learned into Practice! Use the steps below to reflect on what we learned this month. Step 1: Share Your Wisdom What’s the next step for your organization? Pick a topic from this month’s session to share with your manager/CEO, your team, or host a Lunch and Learn (check out our […]
June: Additional Resources
Check out additional culture of ownership resources. Resources from Matt Hoying and Choice One: Choice One’s PBRB (profit before bonus payout) Set-Up Choice One Stock Purchase Plan Information Choice One’s Shareholder Infographic Choice One’s Improvement Through Transparency presentation Financial Literacy: We Spent What on Paper Clips? Open-Book Management: Don’t Start By Handing Out the […]
June: Recording and Notes
Check out the call recording and notes. Recording Notes Click here to view notes from this month’s call.
Small Giants LIFT Scholarship Program
Leveling the playing field The LIFT Scholarship stands for Leaders for Inclusion, Fairness and Transparency and is a scholarship that allows access to the Small Giants Leadership Academy to BIPOC business leaders in underserved communities. Leveling the playing field The LIFT Scholarship stands for Leaders for Inclusion, Fairness and Transparency and is a scholarship that […]
June: Pre-Work
Let’s Get Ready for Your June Session! Complete the following pre-work tasks before our virtual call in June. This will take about 20 minutes to complete: Read “The Surprising Power of Questions” from HBR (7 minutes) Watch “How to Ask Better Questions” with Tim Ferriss (5 minutes) Read “Why Ask Why Five Times?” by Andrew […]
June: Let’s put it into practice!
Let’s Put What You Learned into Practice! Use the steps below to reflect on what we learned this month. Step 1: Share Your Wisdom Everyone on your team is facing their own challenges. Take the Think Tank format you observed today and bring it back to your team to work through a current challenge. […]
June: Call Agenda
June Call Agenda 11:00 AM to 1:00 PM EST: Welcome and breathing exercise (2 minutes) Personal and professional check-ins and challenges (15 minutes) Facilitator Session: Paul Spiegelman (1 hour 40 minutes) 3 Full Group Think Tank Sessions Wrap up – Small Giants Community announcements (3 minutes) That’s it! Click “Mark Complete” and we’ll see […]
June: Additional Resources
Check out additional resources related to the challenges shared today. Leadership Development Watch: Are Your Emerging Leaders Prepared to Lead? (2021 Summit Session) Read: How Does Leadership Development Fit In With Succession Planning? A Roadmap to Organizational Success Read: We Are What We Learn: An Individualized Approach to Employee Development Read: Making Dreams Come […]
Summit 2022
Mark your calendars for the 2022 Small Giants Community Summit leadership conference, happening April 26-28 in Detroit, MI Save Your Spot It’s time for a culture reboot We hate to use the “u” word, but the past couple of years have been… unprecedented. And now, business can no longer focus solely on business. The COVID-19 […]
June: Call Agenda
June Call Agenda 11:00 AM to 1:00 PM EST: Welcome and breathing exercise (2 minutes) Personal and professional check-ins (20 minutes) Lightning round: Rate your organization on a scale of 1-10 on how you’re doing in financial transparency (10 minutes) Facilitator Session: Matt Hoying (85 – 90 minutes) Understand the case for financial transparency Learn […]
July: Call Agenda
July Call Agenda 11:00 AM to 1:00 PM EST: Welcome and breathing exercise (2 minutes) Personal and professional check-ins (20 minutes) Lightning round: Rate your organization on a scale of 1-10 on how you’re doing in financial transparency (10 minutes) Facilitator Session: Matt Hoying (85 – 90 minutes) Understand the case for financial transparency Learn […]
June: Pre-Work
Let’s Get Ready for Your June Session! Complete the following pre-work tasks before our virtual call in June. This will take about 40 minutes to complete: Read “Why Financial Transparency Matters to Small Giants” (5 minutes) Watch “The Great Game of Business: #SharonTheDream” (5 minutes) Read “A Small Giants Approach to Financial Literacy” (15-20 minutes) […]
July: Pre-Work
Let’s Get Ready for Your July Session! Complete the following pre-work tasks before our virtual call in July. This will take about 40 minutes to complete: Read “Why Financial Transparency Matters to Small Giants” (5 minutes) Watch “The Great Game of Business: #SharonTheDream” (5 minutes) Read “A Small Giants Approach to Financial Literacy” (15-20 minutes) […]
Diversity, Equity & Inclusion in the Workplace
In a truly equitable and inclusive workplace, people of all backgrounds and identities feel valued and respected and have an equal opportunity to be successful. Organizations that cultivate an inclusive culture often earn deeper trust and loyalty from team members and enjoy more innovation and increased revenue growth. But what strategies actually work when it […]
May: Recording and Notes
Check out the call recording and notes. Recording Notes Click here to view notes from this month’s call and view the presentation here.
May: Recording and Notes
Check out the call recording and notes. Recording Notes Click here to view notes from this month’s call and view the presentation here.
May: Recording and Notes
Check out the call recording and notes. Recording Notes Click here to view notes from this month’s call and view the presentation here.
May: Recording and Notes
Check out the call recording and notes. Recording Notes Click here to view notes from this month’s call and view the presentation here.
May: Let’s put it into practice!
Let’s Put What You Learned into Practice! Use the steps below to reflect on what we learned this month. Step 1: Share Your Wisdom Now that you’ve learned how to create great customer relationships, get together with your manager/CEO, your team, or host a Lunch and Learn (check out our best practices for hosting […]
May: Let’s put it into practice!
Let’s Put What You Learned into Practice! Use the steps below to reflect on what we learned this month. Step 1: Share Your Wisdom Now that you’ve learned how to create great customer relationships, get together with your manager/CEO, your team, or host a Lunch and Learn (check out our best practices for hosting […]
May: Additional Resources
Check out additional customer relationships resources. Watch: How to Build a World-Class Customer Support Team from the Ground Up with Ben MacAskill Watch: How to Deliver Extraordinary Customer Experiences with Joel Pearlman Watch: Understanding Motivation: How to Use Maslow’s Hierarchy of Needs to Foster Better Business Relationships with Chip Conley Read: How Happy Employees […]
May: Additional Resources
Check out additional customer relationships resources. Watch: How to Build a World-Class Customer Support Team from the Ground Up with Ben MacAskill Watch: How to Deliver Extraordinary Customer Experiences with Joel Pearlman Watch: Understanding Motivation: How to Use Maslow’s Hierarchy of Needs to Foster Better Business Relationships with Chip Conley Read: How Happy Employees […]
May: Additional Resources
Check out additional diversity, equity and inclusion resources. Read: Book recommendations from facilitator Carlecia Wright Watch: Beyond Diversity – How to Cultivate an Inclusive Mindset in Your Organization with Carla Young Read: Want a More Inclusive Organization? Start with Building Community Read: Hearing the Lion’s Story by Howard Stevenson Read: Conversations About Race in […]
May: Additional Resources
Check out additional diversity, equity and inclusion resources. Read: Book recommendations from facilitator Carlecia Wright Watch: Beyond Diversity – How to Cultivate an Inclusive Mindset in Your Organization with Carla Young Read: Want a More Inclusive Organization? Start with Building Community Read: Hearing the Lion’s Story by Howard Stevenson Read: Conversations About Race in […]
May: Let’s put it into practice!
Let’s Put What You Learned into Practice! Use the steps below to reflect on what we learned this month. Step 1: Share Your Wisdom Now that you’ve learned how to get started with mitigating unconscious bias in your organization, get together with your manager/CEO, your team, or host a Lunch and Learn (check out […]
May: Let’s put it into practice!
Let’s Put What You Learned into Practice! Use the steps below to reflect on what we learned this month. Step 1: Share Your Wisdom Now that you’ve learned how to get started with mitigating unconscious bias in your organization, get together with your manager/CEO, your team, or host a Lunch and Learn (check out […]
April: Additional Resources
Check out additional leadership and listening resources. Due to the highly interactive breakout sessions in this meetup, there are no notes or recordings for this session. We’ll send all Summit attendees recordings and resources via email, and check out additional resources from your facilitators and more below! Listening Radical Listening Resources from SWIM Facilitators Darling, You Can’t Do […]
April: Additional Resources
Check out additional leadership and listening resources. Due to the highly interactive breakout sessions in this meetup, there are no notes or recordings for this session. We’ll send all Summit attendees recordings and resources via email, and check out additional resources from your facilitators and more below! Listening Radical Listening Resources from SWIM Facilitators Darling, You Can’t Do […]
May: Call Agenda
May Call Agenda 11:00 AM to 1:00 PM EST: Welcome and breathing exercise (2 minutes) Personal and professional check-ins in small breakout groups (20 minutes) Lightning round: Rate you organization on a scale of 1-10 on how you’re doing in customer relationships (10 minutes) Facilitator Session: Joel Pearlman (85 – 90 minutes) How to create […]
May: Call Agenda
May Call Agenda 11:00 AM to 1:00 PM EST: Welcome and breathing exercise (2 minutes) Personal and professional check-ins in small breakout groups (20 minutes) Lightning round: Rate you organization on a scale of 1-10 on how you’re doing in customer relationships (10 minutes) Facilitator Session: Joel Pearlman (85 – 90 minutes) How to create […]
May: Pre-Work
Let’s Get Ready for Your May Session! Complete the following pre-work tasks before our virtual call in May. This will take about 20 minutes to complete: Watch “What It Means to Deliver the X at imageOne” (2 minutes) Read “Why Many Barriers to Customer Centricity Have Nothing to Do With Customers” (7 minutes) Read “A […]
May: Pre-Work
Let’s Get Ready for Your May Session! Complete the following pre-work tasks before our virtual call in May. This will take about 20 minutes to complete: Watch “What It Means to Deliver the X at imageOne” (2 minutes) Read “Why Many Barriers to Customer Centricity Have Nothing to Do With Customers” (7 minutes) Read “A […]