How to Deliver an Extraordinary Customer Experience
Cultivating meaningful relationships with customers is part of being a Small Giant. However, what separates a Small Giant from others, is their ability to embed customer service into their culture. imageOne, a document lifecycle management company, has created a culture of customer service that has generated millions in revenue. In this fishbowl, you will learn from imageOne Co-founder, Joel Pearlman, on how to systematize and quantify customer service in your organization:
Key Takeaways
- Why extraordinary customer service starts with an extraordinary culture
- How to create a customer centric culture – the imageOne way
- How to quantify exceptional customer service (and use this as a differentiator from your competitors)
- How to anticipate customer needs and build genuine relationships
- Learn innovative ways to get new referrals