Video Library

Browse recordings of past workshops and webinars any time. You’ll find topics for leaders of all levels sharing practical systems that you can immediately apply in your organization.

Latest Recordings

Lunch, Learn, & Share: Customer Service Mindset

Gallie Munoz
Customer Experience Supervisor
ClearVision Optical

Customer service extends far beyond the realm of employees who directly interact with customers. It is a collective responsibility that involves every team member, regardless of their position. Every employee contributes to the overall customer experience.

With the help of Gallie Munoz, Customer Experience Supervisor at ClearVision Optical, we’ll explore the interconnected roles all employees play in shaping the customer journey. We’ll also dig into strategies to help every teammate recognize their impact.

Gallie will share ClearVision’s best practices for fostering a customer-centric culture. Then, we’ll open up the floor for a large group conversation. Join us for a collaborative dialogue where you can share your experience, and learn from other Small Giants.

Want to see more videos?

Check out past recordings below.

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Lunch, Learn, & Share: Customer Service Mindset

Gallie Munoz
Customer Experience Supervisor
ClearVision Optical

Video Library

Browse recordings of past workshops and webinars any time. You’ll find topics for leaders of all levels sharing practical systems that you can immediately apply in your organization.

Latest Recordings

Lunch, Learn, & Share: Customer Service Mindset

Want to see more videos?

Check out past recordings below.

Lunch, Learn, & Share: Customer Service Mindset

15 Years in the Making

Reimagining the Client Experience

Speak-Up Culture

Eyes on the Economy: Looking at Current Economic Trends to Help Plan Ahead for 2024

Express Your Expertise: Marketing Tactics for Purpose-Driven Companies

Better Than Fine: How to get more out of the questions you ask, starting with “How are you?”

Break the Ice: A Toolkit of Team Building & Bonding Activities

Strive to Thrive: Employee Development Opportunities the Small Giants Way

Are You Recession Ready? What to Know About Our Economic Outlook

Develop and Retain Your Best Leaders: A Small Giants Panel

Inside Out: How to Market Your Cultural Story Consistently

The Future of Work with Steve Cadigan

January 2022 Virtual Event: The Biology of Cost and ROI

Build Culture, Boost Growth with Employee Ownership

The Life-Changing Benefits Your Employees Really Want

Is Your Organization Prepared for the “Turnover Tsunami”?

Diversity, Equity & Inclusion in the Workplace

Fireside Chat with Jack Stack

How to: Hire and Onboard Virtually

How to: Set a Vision and Goals

How to: Support Your Team’s Mental Health

How to: Define and Describe Your Organizational Culture

The Time to Invest in Your Financial Future is Now

5 Traits of High-Performing Teams

Juggling Kids, Work, and a Pandemic: A Small Giants Roundtable

Developing Your Bench of Leaders: A Small Giants Leadership Academy Panel

How to: Set Clear Expectations for Everyone on Your Team

Financial Outlook for Small Giants Companies

How to: Lead with Purpose in Turbulent Times

How to: Recognize Employees for Living Your Company’s Core Values

Guided Meditation for Leaders

How to: Make Connection Easy While Remote

How to: Care for Virtual Employees

How to: Create a Successful Onboarding Program

How to Hire Culturally-Aligned A-Players

The Process of Culture

Exit Options for Purpose-Driven Entrepreneurs

Building Culture in Virtual Teams

How to Create a Results-Focused Culture

How to Build Your Leadership Bench

Start the Conversation about Mental Health in the Workplace

Opening the Books is Only the Beginning: How to Teach Employees Financial Literacy

Win the War for Talent with One Word

Successfully Integrating Mindfulness Into Your Leadership Culture

Building a Thriving Millennial Workforce

How to Use Feedback to Bring Your Company Values to Life

Understanding Motivation: Using Maslow’s Hierarchy of Needs to Foster Better Business Relationships

How to Preserve Mission & Values Through Exit & Growth Strategies

How to Bring Transparency and Accountability to Career Trajectory and Raises

A Strengths-Based Culture: Boosting Your People and Your Profits

How to Both Measure & Increase Your Company Culture’s ROI

How to Drive Business Results by Letting Your Employees Bring Their Souls to Work

How to Bring Your Purpose to Life

Behind The Scenes: Mastering the Pre-work to Hire an Exceptional Candidate

The Feedback Loop: How to Give and Receive

How to Deliver an Extraordinary Customer Experience

Community: How to Save the Environment While Engaging Employees

From Me to We: Creating a Culture of Leaders

How Much to Spend on Company Culture to Truly Impact The Bottom Line

A Small Giants Final Bow: How a Responsible Exit Strategy Impacts Your Legacy

Coherent Leadership: How Your Physiological State Impacts Your Ability to Lead

Are You Leading in A Bubble? Challenges of Leading A Values-Driven Company

So Your Culture is Great, but Does the Talent Pool Know That?

The Power of Beliefs in Business

Getting Started on Change

Top-of-Mind: The Truth on Creating Habits to Stay on Top of People’s Minds

Writing to Lead

Culture Shock: Getting Your Team Onboard with a Culture Revamp

Evaluating Performance

How to do Recognition Right (and for free)

Screening for Value

Managing the Risk of the Right Person

Finding Peace of Mind